TERMS & CONDITIONS
This website is an online shop and information portal for unique hand-made jewellery created by ASR Gems. Please read through these terms and conditions carefully, before using this website as your use will signify your agreement to be bound by them. Also read our Privacy Statement section regarding your personal information.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions. Your continued use of the website will signify your acceptance to be bound by the latest terms and conditions.
We are an industry approved outlet for certified loose gems and custom-design jewellery. These are the terms and conditions that apply for our online shopping in the United Kingdom and Worldwide.
1 PRODUCT AVAILABILITY
1.1 All orders placed on this website through ASR Gems will be subject to acceptance in accordance with these terms and conditions.
1.2 The ‘ Proceed to Checkout’ moves you to the final details of your order. Following this, we will send to you an ‘Acknowledgement of Purchase’ email detailing the products you have purchased.
1.3 If an item is ‘Out of Stock’ please get in touch with us, and we will make all the efforts to get them to you. Regrettably, some products can sell faster than the website can be updated. If this happens, we will get in touch with you to help choose an alternative item.
2 PRICING & PAYMENT
2.0 All transactions are charged in Great British Pound (GBP)
2.1 If the order has been dispatched, you agree to either return the product or pay the difference between the actual charged prices.
2.2 We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices.
2.3 If a product’s listed price is lower than its actual price, we will at our discretion either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation.
2.4 Our prices are also subject to change without notice. We apologise for any inconvenience this may cause.
2.5 Any products you purchase on this website, shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
2.6 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges. Unless expressly stated.
2.7 ASR Gems reserve rights to cancel your order at any point. Post the order in the event of cancellation. You will receive a refund of your payment within 30 days.
2.8 You agree that in any event ASR Gems shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.
2.9 You agree to indemnify ASR Gems in full against all costs and outgoings incurred by us in obtaining payments from you in the event that a failed payment occurs.
2.10 Bespoke jewellery has an exception of Bank Transfer – BACS Payment if necessary.
2.11 Bespoke jewellery: with the confirmed designs, we receive an acknowledgement from you in agreement of our Terms & Conditions.
2.12: Bespoke Jewellery are processed with a deposit of 50% of the total agreed value of the designed product and the remainder will be processed in the time of delivery of the product.
3 PRODUCT ACCURACY.
3.1 We make all reasonable efforts to maintain an up-to-date accurate website and online website catalogue. However, you absolve us of any liability due to unforeseen inaccuracies or the consequences thereof contained within.
3.2 We reserve the right and will endeavour to correct any errors when they do occur, or when we have been notified.
3.3 If a product’s listed price is lower than the real-time price, we have the right to either contact you for your approval to proceed at the higher price or will invite you to cancel the order.
3.4 Prices shown on the website do not constitute a contractual price and are subject to final confirmation by ASR Gems.
If in doubt, please do not hesitate to contact us by email email@example.com or phone +44 (0)207 183 2977
Or please do not hesitate to contact us by email firstname.lastname@example.org or phone +44 (0)207 183 2977.
4 EXCHANGE and REFUNDS
4.1 Returns Policy – Stock items
4.1A Stock jewellery (except custom-made) must be returned to ASR Gems within 14 days of the delivery receipt.
4.1B The customer is responsible for the transportation, shipment and delivery of the item.
4.1C Proof of posting is not accepted as proof of receipt.
4.1D Please make sure the item is returned unused and undamaged in its original packaging.
4.1E When the item is received by ASR Gems, it will be tested for quality and originality before a refund can be authorised.
4.1F No refunds will be available for items not returned within 14 days.
4.2 Returns Policy – Custom-made items.
4.2A No refund will be available for custom-design jewellery because of the unique and individual nature of the product.
4.2B Items can be exchanged for products of the same value from the ready-made ‘Collections’ range on our website, or for a new commissioned item.
4.2C An exchange to be granted, you must notify us of your wish to make an exchange within 30 days of the delivery date.
4.2D We will arrange our courier contractor to collect the item from you. So please make sure the item is returned unused and undamaged in its original packaging.
4.2E Poorly packaged items may damage the product and any damaged items will not be eligible for an exchange.
4.2F When the item is received by ASR Gems, it will be tested for quality and originality before an exchange can be authorised.
4.3 Returns Policy – Engraved items.
Due to the permanent nature of engraved items, we cannot offer a refund or an exchange.
4.4 Returns Authorisation Number
You must obtain a Return Authorisation Number (RAN) from us before returning your item. This number must be quoted on all correspondence. Please contact us by email email@example.com or phone +44 (0)207 183 2977 so we can provide you with a RAN.
4.5 NO QUESTIONS ASKED – We provide the option of a full refund within 30 days of delivery. This returns policy is limited to.
a) All items where the diamond is priced below £25,000 excluding VAT.
b) Items that have not been customised from their original state as displayed on the website (see 4.7 below).
There is a possibility of waiving these limitations on a case by case basis. In the unlikely event that the goods turn out to be faulty, damaged or different from those the customer ordered, ASR Gems will make alter/amend the item free of charge or refund the item in full.
4.6 All ordered items will be stored at ASR Gems for 7 days from the date of arrival for customer collection. If the item is not collected within the week, the 30 days no questions asked return policy will commence.
4.7 If an item is to be viewed at our premises to confirm purchase, the customer will have 14 days to change their minds and benefit from our “no questions asked” return policy, as opposed to 30 days which is only applicable for completed items not viewed on premise and dispatched directly to customers.
4.8 For viewings/inspections of items organised outside ASR Gems, a non-refundable deposit will need to be paid in advance by the customer to cover shipping and insurance costs. Once the items are ready to be viewed at the pre-agreed location, the customer will be notified. On upon such a notification, the customer will then have up to 3 working days to come and view the item(s). If the customer is unable to view the items within 3 working days, ASR Gems reserves the right to ship back the item(s) and retain the deposit paid. For such items, where only a non-refundable deposit was paid, a final verdict on whether they customer will be proceeding with the purchase or not, will need to be given to ASR Gems within 2 working days of having viewed the item(s). If the client fails to provide an answer within 2 working days, then ASR Gems reserves the right to ship back the item(s) and retain the deposit paid.
4.9 Returns of orders will be confirmed only where you have returned the item in its original condition, unworn and together with its original packaging and certificate where applicable.
Non-return of the certificate will be charge for a replacement certificate and you may be charged an additional replacement cost for packaging and any other collateral material.
Please note that clients based outside of the UK who are returning their items will need to bear the costs of shipment and insurance. The cost will vary depending on the country where the item is dispatched from as well as the value of the item.
4.10 In the event of not liking the item, we would be happy to remount the diamond (where one or more were selected) in a design of their choice without charge. It will save for any additional metal, diamonds or labour required and a nominal £150 administration and processing charge.
4.11 All returns are subject to verification and authentication by the ASR Gems. Purchased items with any element of personalization, engraving, bespoke items, designs by or for the client may be considered for return and refund on a case by case basis. For Health and Safety reasons, earrings will not be considered for return. For security reasons we recommend that you do not use the name ASR Gems anywhere on the packaging of your returned item because it includes the term “gems”. To arrange a return, we would require you to contact your ASR Gems who will provide you with further instructions.
Note: ASR Gems will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order. We advise that you retain all proof of posting documentation. If you have any questions regarding returns please send us an e-mail to firstname.lastname@example.org
4.12 All Ring and Jewellery sizes and measurements are approximate but we endeavour to ensure that the sizes and measurements are accurate. If you do not know the ring size, please contact ASR Gems.
4.13 Goods will remain property of ASR Gems until they have been fully paid. In case you receive goods you have not paid for and you are requested by ASR Gems to return the same, you have to do so immediately without delays.
ASR Gems will incur the costs of delivery but may charge you interest in the amount of 3% Payment Sense rate to be calculated from the day you have received the goods.
4.14 ASR Gems merchandise has a lifetime warranty guaranteed against defects in manufacturing and workmanship. This warranty does not apply to items subjected to excessive wear, abuse or physical damage, whether accidental or otherwise.
Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer, and ASR Gems shall not be held liable for any loss, theft or resulting damages that may subsequently occur.
4.15 If the purchased jewellery has been in any way tampered with or altered by the customer, another jeweller or any other third party ASR Gems will not agree on a refund nor an exchange.
4.16 Loose Diamond – Any type of ‘Loose Diamonds’ are not entitled for exchange or refund. Once purchased ASR Gems will not be able to replace unless there’s a fault which had to be proven.
5 CERTIFICATE OF AUTHENTICITY
All our Diamonds and Gemstones are provided with a Certificate of Authenticity. ASR Gems is registered with The GOLDSMITH Company Assay Office in London, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.
Find out what a hallmark looks like; https://www.edinburghassayoffice.co.uk/download/assayoffice_dealers-notice-2015-update-EDINBURGH.pdf
6 CROSS-BORDER & IMPORT REGULATIONS
When ordering from ASR Gems, the recipient is the importer of goods and must comply with all laws and regulations of the destination country. Prior to delivery to the recipient, the shipment may be subject to Custom’s fees, Import Duties, Federal and Local Taxes, and other charges made by the destination country. These charges are the recipient’s responsibility and ASR Gems are not responsible for such demands.
Value Added Tax (VAT)
All prices quoted in this website show the purchase price to include VAT. For those who qualify for VAT, we shall notify you of the VAT element of the purchase price in your invoice.
FREE worldwide delivery on all purchases made through our website.
All shipments are fully insured by our secure and reputable courier contractor.
Please ensure the delivery address is the same as the payment billing address as we cannot deliver to an unknown or third party address. For added security, the tracked item will require a signature at the delivery address, so please make necessary arrangements.