FREQUENTLY ASKED QUESTIONS

Where are you based?

We are based in Oxford Street, London, UK
By appointments only.

Can you meet depending on the customer’s convenience?

Yes! With a scheduled time and location.

In what currency is your price list fixed? Does it Depend on the market rate of the metal, diamond and precious stones?

British Sterling Pound. As per industry standards. We operate in adhering market rates of diamonds, metals and precious stones respectively.

Where do your diamonds come from?

Our diamonds are purchase directly from Antwerp, Belgium.

Do you sell used or second-hand jewellery/diamonds?

No.

Can I see the diamonds before being placed on my jewellery?

Yes, we are happy to meet our customers in person with all relevant certificates to showcase your desired diamonds.

Do you hallmark your metals?

Our Commitment to Hallmarking

When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour.

It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:

Silver: mandatory for items above 7.78 grams; gold: mandatory for items above 1 gram; palladium: mandatory for items above 1 gram; platinum: mandatory for items above 0.5 grams.

ASR Gems is registered with the Assay Office London, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.
For articles that are below the UK hallmarking Act’s mandatory weight for hallmarking ASR Gems operates a separate due diligence process which involves periodic voluntary testing of items that fall below the mandatory weight to ensure they meet the minimum fineness requirement.

We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.

Find out what a hallmark looks like here.

Hallmark

Do you provide certificates; if so who are they accredited by?

GIA and IGI

Do you provide with drawings and Photoshop images of my desired design?

YES, we provide an initial pencil sketch followed by Photoshop image.

What is average time duration of a bespoke jewellery to be delivered?

Six – eight weeks however, this depends on case by case basis.

Will the delivery be insured?

Yes. We believe in making insurance comprehensive and hassle free!

What happens an Item or parcel is lost?

Once a buyer has bought from us, it is our responsibility as an organisation, to get the goods to the buyer in the condition advertised.

Are you registered with Assay Assured ?
Can I cancel my order?

You may loose deposit depending on circumstances.

Will you cover postage on my returned item?

Unfortunately, our policy is that your required to pay the postage costs. We can provide a return postage address and additional return postage information for the buyer.