FREQUENTLY ASKED QUESTIONS
We are based in Oxford Street, London, UK
By appointments only.
Yes! With a scheduled time and location.
British Sterling Pound. As per industry standards. We operate in adhering market rates of diamonds, metals and precious stones respectively.
Our diamonds are purchase directly from Antwerp, Belgium.
Yes, we are happy to meet our customers in person with all relevant certificates to showcase your desired diamonds.
Our Commitment to Hallmarking
When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour.
It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:
Silver: mandatory for items above 7.78 grams; gold: mandatory for items above 1 gram; palladium: mandatory for items above 1 gram; platinum: mandatory for items above 0.5 grams.
ASR Gems is registered with the Assay Office London, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.
For articles that are below the UK hallmarking Act’s mandatory weight for hallmarking ASR Gems operates a separate due diligence process which involves periodic voluntary testing of items that fall below the mandatory weight to ensure they meet the minimum fineness requirement.
We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.
Find out what a hallmark looks like here.
GIA and IGI
YES, we provide an initial pencil sketch followed by Photoshop image.
Six – eight weeks however, this depends on case by case basis.
Yes. We believe in making insurance comprehensive and hassle free!
Once a buyer has bought from us, it is our responsibility as an organisation, to get the goods to the buyer in the condition advertised.
Yes, Find out what a hallmark looks like;
You may loose deposit depending on circumstances.
Unfortunately, our policy is that your required to pay the postage costs. We can provide a return postage address and additional return postage information for the buyer.